Return Policy

How to cancel an order that has been paid?

For customized product:
Orders canceled within 8 hours since paid will get full refund.
Orders can not be canceled after 8 hours since paid.

For Standard product:
Orders canceled before shipment will get full refund.

Returns (if applicable)

Customized product are one-of-a-kind, it cannot be returned. We accept returns on products(Only for standard product). Customers have the right to request the return within 14 days of receipt.

To be eligible for a return, your article must be unused and in the same condition that you received it. It must be in the original packaging. To complete your return, we need a receipt or proof of purchase. Please do not return your purchase to the manufacturer.

Return shipping costs are paid by the buyer. After receiving your information packages for reference and tracking number, we will refund your money in your account in 2-7 business days.

To solve your problem as quickly as possible, please contact our customer service mosslikepro@163.com. If you have questions about the return policy, please contact us online.

The following reasons are NOT covered by our return policy, and we are not liable for these issues.

• Products are exposed to corrosive substances, or chemicals. Exposure to harsh chemicals can alter that appearance of your product. These chemicals include, but are not limited to, Liquid Silver Polish, Pools, Hot Tubs, and Spas. Oxidized silver are easily damaged.
• Products are damaged by misuse, mishandling, or poor maintenance.
• Silver pieces are given detail by oxidation, overtime, they may appear black. To remove this, please clean with the silver polishing cloth to return its original look.

Return Service Procedure:

• Please submit a support ticket, and attach clear photos of the items that represent a quality issue.
• Please follow the instructions that are provided by our customer service team.
• Returns will be processed within 3 business days of receipt of your item(s). You will receive an email notification once your return is processed. Please note that payment processing is beyond our control and it may take up to 7-10 additional business days for the funds to be credited to your account used during checkout.

Returns (if applicable)

Customers will only be charged once for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.

Returns (if applicable)

In the event ships for free, customer will be informed of the return shipment cost (estimates may be given based on the our own costs in shipping to customers)

Refunds (if applicable)

Once your return is received and inspected, we will send you an email informing you that we have received your returned item. We also inform you of the approval or rejection of your refund. If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or to your original payment method, within a given period.


Late repayment or missing (if applicable)

If you have not received a refund, first check your bank account.

Then contact your credit card company, it may take some time before your refund officially released. Then, contact your bank. There is often a bit of processing time before a refund is posted. If you've done all this and you still have not received your refund, please contact us at mosslikepro@163.com.

Please contact our customer service to mosslikepro@163.com to get the address returned.